The 5 Leadership Values That Transformed Zappos To A Billion Dollar Company
Back when Zappos was just starting to become a household name, I ordered a pair of shoes to give them ...
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3 Ways Listening Saved Arby’s And How It Can Help Your Business Too
If you’re the CEO of a company, it’s safe to bet that you’ve probably had a few years experience in ...
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Why Your Employees Should Be Your Customers’ Biggest Fans
If you were asked who the most important people to your business are, you might be tempted to say your ...
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The Best (And Worst) Customer Service Experiences I Witnessed In Italy
I work with leaders to help them transform their businesses, and help them understand the criticality of engaging and recognizing ...
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Where Volkswagen’s Leaders Went Wrong
As the scandal at Volkswagen unfolded late in 2015, I wrote an article in January 2016, titled, “Volkswagen–What Might Have ...
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4 Tips To Help Leaders Attack Overcommunication
The best leaders know that being engaged in their company’s day-to-day activities is vital to its success. Recognizing the need ...
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4 Major Mistakes Established Companies Make
start-up companies obviously face many difficulties. Once they make the decision to start their business, they must operate at full ...
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Connecting With Customers
The idea that a business needs to treat its customers well and understand their tastes and habits is so obvious ...
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Hot Dogs Coming Up at Burger King!
Anyone who has ever barbecued knows that the three most common foods to cook on the grill are hamburgers, hot ...
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