May 2016 – Steve D Goldstein
Transparency is a Leader’s Best Friend

Transparency is a Leader’s Best Friend

As I was walking back from the gym one morning just before 7AM, I passed by the local boutique food store and noticed the manager standing in the middle of a circle, with all of her staff around her. It looked like every employee was present. I had noticed her doing this several times before […]

Connecting With Customers

Connecting With Customers

The idea that a business needs to treat its customers well and understand their tastes and habits is so obvious it seems hardly worth stating. But oddly enough, many big companies fail in this area. Fundamentally, you’re in business to utilize the assets you have to generate a positive return on the investment made by […]

How to Get People to Ask Questions

How to Get People to Ask Questions

One of the elements of a truly engaged workplace is the asking of questions. The fact is that most people are afraid to ask questions; whatever natural curiosity we had as children tends to get discouraged in most large organizations. Leaders assume following the status quo is the right way to go and are not […]